Terms & Conditions

Terms and Conditions

Effective Date: June 25, 2025

Welcome to the website of Ethos IT Consulting Ltd. (Canada) and Ethos Consultores Ltd. (Brazil) (collectively, “Ethos”, “we”, “us”, or “our”). By accessing or using our websites, platforms, services, or products, you (“Client”, “you”, or “your”) accept these Terms and Conditions in full. If you do not agree, do not continue to use our services.

1. Scope and Applicability

These Terms govern your use of all services offered by Ethos, whether through our Canadian entity, Ethos IT Consulting Ltd., headquartered in [Insert Province, Canada], or our Brazilian entity, Ethos Consultores Ltd., headquartered in [Insert City, Brazil].

All agreements entered into with either entity are subject to the applicable governing law and jurisdiction as outlined below. These Terms are supplementary to any signed Master Services Agreement (MSA), Statement of Work (SOW), or Subscription Agreement.

2. Services

Ethos provides managed services and technology consulting, including:

  • Remote Monitoring and Management (RMM)
  • IT helpdesk and end-user support
  • Cloud solutions and email management
  • Domain name and DNS services
  • Web hosting and website maintenance
  • Data protection and disaster recovery
  • Security assessments and consulting
  • Software deployment and systems integration
  • Digital communications and marketing platform configuration

All services are subject to availability and governed by service-specific documentation or schedules.

3. Client Responsibilities

Clients are required to:

  • Provide accurate and complete information to enable proper service delivery
  • Comply with security practices and user access control policies
  • Promptly report service interruptions or suspicious activity
  • Fulfill payment obligations as detailed in the applicable agreement
  • Ensure that any data provided to Ethos complies with relevant privacy laws

Failure to fulfill these responsibilities may result in suspension or termination of services.

4. Billing, Payment, and Currency

Unless otherwise specified:

  • Canadian clients are billed in CAD through Ethos IT Consulting Ltd.
  • Brazilian clients are billed in BRL through Ethos Consultores Ltd.
  • International clients may be billed in USD/CAD/BRL by either entity, depending on contractual arrangements

Subscription services are billed monthly in advance. Project-based work is invoiced per agreed milestones or upon completion. Payments are due within 15 calendar days of the invoice date unless otherwise stated.

Late payments may result in interest charges and service suspension.

5. Service Availability and SLAs

Ethos uses commercially reasonable efforts to ensure service uptime. Specific guarantees are defined in the applicable Service Level Agreement (SLA).

Planned maintenance will be communicated in advance when possible. Emergency maintenance may be performed without prior notice if necessary to protect system integrity.

6. Third-Party Services and Software

Our services may involve the use of third-party software, cloud platforms, and tools (e.g., Microsoft 365, Google Workspace, GoHighLevel). Use of these services is subject to the respective vendor’s terms and licensing conditions.

Ethos is not liable for disruptions or limitations caused by such third-party platforms.

7. Data Privacy and Security

Each entity complies with applicable data privacy regulations in its jurisdiction:

  • In Canada, Ethos IT Consulting Ltd. adheres to PIPEDA (Personal Information Protection and Electronic Documents Act)
  • In Brazil, Ethos Consultores Ltd. complies with the LGPD (Lei Geral de Proteção de Dados)

We implement administrative, technical, and physical safeguards to protect client data. Confidential information shared with us will not be disclosed or reused without consent, except as required by law.

For more information, see our Privacy Policy.

8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information exchanged during the course of service delivery. This obligation continues for three (3) years following termination of the engagement.

9. Intellectual Property

All software, tools, methodologies, and deliverables developed by Ethos remain the intellectual property of Ethos unless explicitly transferred in writing. Clients retain full rights to their own data and systems.

10. Acceptable Use

Clients agree not to:

  • Use services for unlawful purposes
  • Engage in activities that compromise the integrity or availability of systems
  • Circumvent security mechanisms or attempt unauthorized access
  • Infringe on intellectual property rights or data protection laws

Violation of this policy may result in immediate service termination.

11. Warranties and Disclaimers

All services are provided on an “as-is” and “as-available” basis. Ethos does not guarantee that services will be uninterrupted or error-free.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

12. Limitation of Liability

In no event shall Ethos be liable for indirect, incidental, special, or consequential damages, including loss of data, profits, or business interruption.

Total cumulative liability shall not exceed the total fees paid by the Client for the affected services within the six (6) months prior to the claim.

13. Indemnification

Clients agree to indemnify and hold harmless Ethos, its directors, employees, and agents against all claims, losses, or liabilities arising out of:

  • Use or misuse of our services
  • Violation of these Terms
  • Infringement of intellectual property or data privacy rights

14. Termination

Services may be terminated by either party with notice as defined in the agreement. Ethos may terminate services without notice for material breach, including but not limited to:

  • Non-payment
  • Abuse of services
  • Legal non-compliance

Upon termination, all outstanding fees become due immediately. Access to systems and data may be revoked. Data retention post-termination is governed by our Data Retention Policy or contract terms.

15. Jurisdiction and Governing Law

  • Contracts with Ethos IT Consulting Ltd. shall be governed by the laws of the Province of British Columbia, Canada, and subject to the exclusive jurisdiction of the courts in Kelowna, Canada.
  • Contracts with Ethos Consultores Ltd. shall be governed by the laws of the Federative Republic of Brazil, and subject to the jurisdiction of the courts in Sao Joao del Rei, Brazil.

In the event of a cross-border dispute, parties agree to first attempt resolution through good faith negotiations before pursuing legal remedies.

16. Changes to Terms

Ethos reserves the right to update these Terms and Conditions at any time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of any updates.

17. Contact Information

Ethos IT Consulting Ltd. (Canada)
3414 Merlot Way
West Kelowna, BC
V4T 3M6

Ethos Consultores Ltd. (Brazil)
Travessa Lopes Bahia, 78/202
São João Del Rei, MG, Brazil
(31) 2117-5445